Ticket scheme for postponed and cancelled programs
The corona crisis and the accompanying measures have had a big impact on us all. For everyone working in the cultural sector, the economic impact is astronomical. The scheme below has been drawn up to provide guidance for organizers on how to deal with the refunding of tickets and the issuing of vouchers, with the support of the Dutch Ministry of Education, Culture and Science and in accordance with the rules of the Authority for Consumers & Markets (ACM). Via this scheme you will be able to help absorb the economic impact of the corona crisis. This in turn means that efforts can continue for the preparation of new events and other programs in the future. Therefore, it not only helps the venues, artists and organizers, but also all the people behind the scenes who make the programs possible, such as technicians, suppliers, creatives and other employees and self-employed people in the cultural sector.
What does this mean for the postponed and cancelled programs?
Your tickets including membership fees are automatically valid for the new date of the postponed events. You don’t have to do anything to ensure this. Should you be unable to make the new date, or should the event be cancelled, we´re offering you the possibility to convert the ticket to a digital voucher equal to the original ticket price, including service and membership fees. This voucher can be used to purchase a ticket for any program held at Melkweg. It is also possible to donate the ticket money or ask for a refund.
Donating your ticket to the Melkweg Talent Fund
Should you not be able to use the voucher or want to do something extra, we also offer you the opportunity to donate the amount of your tickets. Donations will go to the Melkweg Talent Fund, which is intended specially for programs and guidance of promising young artists. For Melkweg, offering up our space to new talent goes without saying; we´ve been doing so for the last 50 years. With your help, we can continue to program these talented artists in the future!
Want to know more about our Talent Fund, or are you planning to make a single donation? Please have a look at this page.
How does this work?
If you have purchased a ticket for a program for which a new date has been found or for programs thathave been cancelleddefinitely, you will receive an email from Ticketmaster with more information about the ticket scheme and the possibilities mentioned above.
As for the programs that haven’t received a new date yet, we kindly ask you for a little more patience. Once the new date is known, you will receive this information immediately.
FAQ ticket scheme corona crisis
On this page you will find answers to frequently asked questions regarding the Corona Crisis Ticket Fees Scheme. The complete scheme can be found at: saveyourticket.nl
What possibilities can I choose from?
Tickets and memberships for programs postponed due to the corona virus remain valid for the new date. If you cannot make it on the replacement date, or if a program has been cancelled, we offer you the following possibilities:
- A donation equal to the fullpurchase amount*
- A voucher equal to the full purchase amount*. This voucher is offered as digital credit valid up to 24 months after issue.
- A refund for the full purchase amount*. Doing so, we use the expiring date and terms as mentioned in the ticketscheme.
*Withfull purchase amount we mean the full amount paid for the tickets, including service fees and additional memberships.
How do I communicate my choice?
Once a new date has been found for a rescheduled program, or if a program has been cancelled, you’ll receive an email from our ticketing partner Ticketmaster. This mail will provide you with information on either how to donate,or how to request a voucher or refund. After receiving the email, you have four weeks to inform us about your choice. In case you’ve purchased a ticket for a program that hasn’t received a new date yet, we kindly ask you for a little more patience. You will receive an email on how to inform us about your choice once a new date has been found.
How do I use my voucher?
For information on how to use your voucher, please have a look at this page on the Ticketmaster website.
How long is my voucher valid for?
You can use the credit up to 24 months after issueto purchase a ticket for another Melkweg program. If you buy tickets for a program with a lower price than the full voucher value, the residual value will remain in your account. This residual value can still be used at a later time.
Can I make a donation?
Yes, please! Donating is possible in two ways:
- By donating the value of your ticket: once a new date for the show has been found, or when the program is cancelled definitely, you’ll receive an email from Ticketmaster that explains how to convert your ticket value to a donation.
- By a single donation through this webshop. Of course, it is also possible to donate with a bank transfer. For this option, you can transfer the desired amount to Stichting Melkweg, on account number NL 33 RABO 0111698065 mentioning “donatie Melkweg Talentfonds”.
Donations will go to the Melkweg Talent Fund, which is specially intended for programs and guidance of promising young artists. For Melkweg, offering up our space to new talent goes without saying, we´ve been doing so for the last 50 years. With your help we can continue to program these talented artists in the future! Once a new date for the show has been found, or when the program is cancelled definitely, you’ll receive an email from Ticketmaster that explains how to donate your full purchase amount.
Want to learn more about our Talent Fund? Please have a look at this page.
What terms are being used in case of a refund?
This scheme has not been set up for nothing – if everyone asks for their money back the impact will be astronomical. Hence why the government supports this scheme. If you cannot use your voucher, you have the right to request a refund. When the money is refunded depends on the status of the program:
- If an event is rescheduled, refunds will be made no later than one month after the new date of the rescheduled program.
- If an event is cancelled, refunds will be made no later than three months after the original date on which the program would take place.
If the program for which you´ve bought a ticket is cancelled permanently or rescheduled to a new date, you will receive an email from Ticketmaster with more information on how get a refund.
What should I do if I bought hard copy tickets and therefore have not received an email?
If you have purchased a hard copy ticket, without an account, we recommend that you contact Ticketmaster.
What should I do if I bought a ticket from a secondary ticket website or other ticket buyer?
If this is the case we advise you to contact the original ticket buyer or the websitefrom which you bought your ticket from.