• Public transport
• Bicycle parking
• Carparking at Qpark or Mobypark

Tickets

• Where can I buy tickets for an event?

  ​The easiest way to purchase tickets is via the ‘Tickets’ link provided next to each event in Events. Our box office sells both presale tickets and tickets on the day. You can also go to several presale addresses (an amount of  € 2,44 per ticket is charged at these adresses).
  Please Note: Melkweg.nl and Ticketmaster.nl are the only official online ticket selling points. Any other websites offering tickets are re-sellers. You often pay a much higher price and risk buying tickets that are invalid.

• When is the box office open?

  ​On weekdays, our box office opens at 12.00 and during the weekend at 16.30.
  Our box office closes towardsthe end of the last event of that day, and at the latest at 3.00am. When there are no events scheduled on weekdays, the box office closes at 18.00. If there are no events scheduled during the weekend, the box office remains closed. Exceptions on the mentioned opening times are communicated in the agenda. The box office is located at the main entrance on the Lijnbaansgracht. 

• Do I need to pay service costs?

  ​Purchasing tickets in the presale will require an additional service cost of 13.5% of the ticket price. Our box office presale tickets have no further additional fees. Purchasing e-tickets online will include a transaction fee (iDeal payment method costs € 0.50). Postal bookings or purchases at presale addresses will also include an additional distribution fee. On the day of the event, our box office charges no additional fees.

• Do I need a membership?

  ​Most events require a Melkweg membership. This is always specified in the events calendar. A membership costs € 4 and is valid for a month. You can purchase the membership directly with your ticket on Ticketmaster or separately on this page. You can also become a Year Member for € 25 per year. Besides being a member, a year membership also gives you lots of special offers, such as free admission to numerous concerts, club nights and shows, as well as discounts for certain club nights, cinema and theatre. More info on the Year Member page

• Which discount passes do you accept?

  ​A cinema and theatre discount is given to CJP, Stadspas and 65+ card holders, when presented with a valid ID. The discount varies per event and is specified in the events calendar. CJP card holders also receive a discount on the Year Membership.
  Discount or free entrance with a Cineville card varies per film and is specified in the events calendar. You can find more information about Cineville on www.cineville.nl.

• Do you have giftcards?

  You can buy Melkweg Giftcards on the website of Ticketmaster. These giftcards are only available online, and can also be used exclusively online, so not at our cash register. The giftcards are available with the following values: 15, 25, 40 and 50 euro.

• Can I make reservations for cinema / theatre?

  ​You cannot make reservations for cinema and theatre, but you can buy tickets in the presale via our website with no additional service costs.

• How can I subscribe to the e-mail newsletter?

  ​You can subscribe on this page. Please note that all newsletters are in Dutch, sorry!

Program

• What time do events actually start?

  ​The starting time specified in the events calendar is the time that the doors open. For mosts concerts, the complete time schedule is announced in the events calendar at least one week in advance. Showtimes are always subject to change.

• What time does an event end?

  ​As the length of a concert is determined by the artist, we are unable to specify an end time for concerts. In most cases the main act will take a maximum of 1.5 hours. Club nights usually end at 4.00 or 5.00 am. The duration of films and theatre shows are specified in the calendar.

• What do I do when an event is cancelled?

  ​Ticket or membership refunds for cancelled events may be requested up to six months after the scheduled date. For e-tickets, please go to this page to request your refund. Further information can also be found on the Ticketmaster customer support page.

• What do I do when an event is rescheduled?

  ​As any purchased ticket and/or membership remains valid on the newly scheduled date, you actually do not have to do anything. If you are unable to attend the event on the new date, you can request a refund up until one day prior to the new date. For e-tickets, please go to this page to request your refund. Further information can also be found on the Ticketmaster customer support page. 

• Is there any way of obtaining tickets for a sold-out event?

  ​No. When an event is indicated as sold out on our website, there really are no more tickets available. We strongly advise against purchasing tickets via other websites than Melkweg.nl or Ticketmaster.nl. Any other websites offering tickets are re-sellers. You often pay a much higher price and risk buying tickets that are invalid. For further information on ticket reselling, please go to Weet Waar Je Koopt (in Dutch).

Various

• What are your terms of entry?

  ​In the Melkweg our House Rules (PDF) apply. Melkweg visitors are also subject to the General Terms and Rules for Visitors of Venues and Festivals of the Dutch Association of Music Venues and Festivals (PDF, 2 MB).

• Is there an age restriction?

  ​There is no age restriction for concerts and other performances, unless specified otherwise. If you are aged 15 or under, we do advise you to be accompanied by someone who is 18 or older.
  At club nights, an age restriction of 16+ or 18+ applies. If no age restriction is specified in the events calendar, the night is 16+.
  Films with an age restriction are also indicated as such in the events calendar.

• How does Melkweg deal with the 18+ alcohol policy?

  Visitors that are 18 years or over are allowed to purchase and consume alcohol. In Melkweg we use wristbands as a proof of age: Are you between 18 and 25 years old? Get your wristband at the box office, the security at the entrance or at the wristband desk (on presentation of a valid ID). In this way our bar crew can easily see that you are 18 years or older. Please note: It is prohibited to purchase and pass on alcohol to visitors who are under 18. Any evidence of this will deny you entry. This also applies to the visitor who accepted the alcoholic beverage.

• Is Melkweg also accessible to less abled?

  ​Melkweg is accessible to everybody. Events in our concert halls are generally standing. If you need a seat due to medical reasons, please contact us in advance, and we are happy to arrange a chair for you.
  The halls do not have designated wheelchair spaces, but our staff can easily assist in finding a suitable space. Please note: at busy or sold-out events your view may be limited. We therefore prefer you to contact us in advance, so we can provide sufficient information and assistance on the night. There are a number of disabled parking spaces in the vicinity of the Melkweg.

• What are the opening hours of the Melkwegcafé?

  At this moment the Melkwegcafé is closed for renovation. 

• Hoe gaat de Melkweg om met geluid en gehoorbescherming?

  De Melkweg steunt het convenant preventie gehoorschade muzieksector en daarmee ook de campagne I Love My Ears, omdat wij het belangrijk vinden dat je zo lang mogelijk van muziek kunt blijven genieten. Bij hoge geluidsdrukken is het belangrijk om bescherming te gebruiken, in de Melkweg zijn er bij de garderobe dan ook oordoppen verkrijgbaar. Voor meer informatie over geluid en het dragen van gehoorbescherming verwijzen we je graag naar de website van ILoveMyEars en de website van de Nationale Hoorstichting.

• Why do I need a Melkweg membership?

  ​Melkweg is a non-profit organization with cultural and social objectives. Purchasing a membership alongside your ticket allows Melkweg to provide a broad cultural programme, with plenty of room also for new talent. If you are a frequent visitor at the Melkweg, it is easier and cheaper to become a Year Member for € 25 per year. Besides being a member, a year membership also gives you lots of special offers, such as free admission to numerous concerts, club nights and shows, as well as discounts for certain club nights, cinema and theatre.

• How do you handle my customer data?

  We handle the information you enter on this site and/or the information that we receive from our ticketingpartner Ticketmaster with great care. You can read more about this in our Privacy Statement.

• Is there a wardrobe and/or lockers at the venue?

  At the Max and OZ you can make use of both a guarded wardrobe and lockers to store your jacket and/or bag. At the Upstairs and Cinema you can make use of a locker.